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Multi-Channel China Marketing Part 1 – See the wood through the trees.

How can an international brand take advantage of a multi-channel marketing strategy in China and set itself up for success?

Multi-channel marketing means the same thing for China as it does everywhere else in the world. It’s not a particularly new concept. But like all things China marketing, China’s retail environment, digital ecosystem, consumer/customer behavior, and not least the rules and regulations that cover data, messaging, and channel restrictions, all combine to make this place a truly unique business environment for international brands, be they B2B or B2C.

Multi-channel marketing simply means marketers taking advantage of all the channels they have available to interact with potential buyers, both direct and indirect, digital, and traditional, online and offline. Jack Ma took the concept a step further when he famously presented his idea for “new retail” in 2016, which led to marketing strategists coining the phrase “omni-channel”. This is essentially the same concept. Omni-channel simply suggests an online/offline consumer experience that is seamlessly integrated via digital technology. Think of the Hema Fresh retail concept. Shoppers can browse in store and purchase online, or vice versa should they wish. You can even have your items cooked in store and dine there and then or take it to go.

It is absolutely true that international brands have access to a broad set of marketing channels at their disposal when it comes to China marketing. However, just because you have them doesn’t mean you have to use them.


 


China is not cheap. A successful campaign requires commitment. A commitment in terms of both resources and time, and the most successful brands can identify which will be the most effective channels to prioritize and into which they should invest those resources. Unless you are Apple, Nike, Alibaba, or the like, your brand is unlikely to be able to maximize the impact, and therefore the opportunity, of every single one.

 

This then goes back to the importance of China market insight research. A vital step in any successful marketing strategy yet one that so many international brands, of all shapes and sizes, neglect to take, and then wonder why their marketing campaigns aren’t hitting as expected and their China growth has stalled.

 

We’ve broken down what a successful China market insight research project looks like in recent videos and blogs, and whichever channel you are looking at, you can see the value that it brings.

 

If your strategy is based on China social media channels, how do you know you are reaching your target audience via the right platform, in the right way, at the right time? If you can’t answer these questions, why plow all your money and time into a Douyin or Weibo activation if all your consumers’ purchasing decisions are based on WeChat content?

 

If you are setting your stall out behind a KOL-centric strategy, which can be an expensive enterprise, are you sure that you are choosing the right KOLs to work with? Big isn’t always better when it comes to profile and total audience reach for your return on investment.

 

Multi-channel marketing is an extremely powerful set of tools for international marketers looking to make their brand successful in China, but you have to know which is the best tool and when it’s the right time to use it.

 

In future blogs and videos, we will be continuing to look at multi-channel marketing in China and will pick apart each aspect of it in more detail. For now, though, the key takeaway here is to put your brand in a position to identify which are the right channels for your business before you start investing time and money in costly China marketing activities that aren’t necessarily the best route to success.


man using data to analyse progress
By Steven Proud February 18, 2025
Measuring marketing success in China presents a unique set of challenges.
A woman wearing glasses and a suit is smiling for the camera.
By Steven Proud February 13, 2025
Katja Omlor, Director Global & Corporate MarComs, Coltene Group (formerly Global Product Marketing Director, Leica Geosystems).
Katie Smith
By Steven Proud January 22, 2025
Katie Smith is the founder and CEO of Wild Path Consulting and a fractional CMO.
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